hind haraki

We went for dinner and loved the place. The food was good and the staff were friendly and welcoming. Plus there was live music. We'll definitely be back!

Yuliana Cartagena Castillo

On Sunday night, we decided to go back because we’d already had a very positive experience there. In fact, we’d recommended the place to others precisely because of how well we’d eaten there before. We were looking forward to spending a nice afternoon and having a leisurely dinner, especially since we’d loved their scrambled eggs the last time we were there. We arrived around 8:00 p.m., and after waiting quite a while to be served, we placed a very clear order: a ham-and-cheese croissant, four orange sodas, and three plates of scrambled eggs. There were four of us, and we all heard the order perfectly. I even confirmed that we didn’t want anything else. The problem began when they brought only one of the plates of scrambled eggs, and after waiting more than 30–40 minutes, the rest of the food never arrived. We asked several times, but no one gave us clear answers. Finally, the waiter who took our order claimed, with a laugh, that we hadn’t ordered those dishes. His attitude was completely inappropriate and unprofessional. The most serious issue was that, around 10:00 p.m., we were told they could no longer serve us our meal because the kitchen had closed and the chef had left. In other words, after spending nearly two hours waiting at the restaurant, they intended to leave us without dinner because of their own mistake in taking the order. As customers, I consider this unacceptable. We chose to spend our evening dining at this establishment, trusting in the service they offered and based on our previous experience there. It is not normal for a customer to place an order during kitchen hours and then be told, at nearly 10:00 p.m., that there is no solution and that they must leave without eating due to an internal staff error. Furthermore, throughout the entire incident, some staff members displayed a mocking and indifferent attitude. At no point were we offered a real solution until we had to ask for a complaint form. Only then did the kitchen supervisor appear; she acted professionally, personally prepared the outstanding dishes, and even offered us a complimentary brownie. I also want to point out that they hadn’t even brought the croissant, even though it was clearly on display and didn’t require preparation in the kitchen. All of this gave the impression of total disorganization. We even got the impression that some employees were drinking at the bar while on the job. And, to top off the experience, when they finally came to charge us, they had included a glass of white wine and two draft beers that we never ordered or consumed. After everything that happened, we still had to go over the bill and complain again because they were trying to charge us for drinks that weren’t ours. Honestly, it got to the point where it seemed like the waiter wasn’t capable of doing his job properly: he mixed up orders, forgot things, laughed constantly at our complaints, and wasn’t even able to provide a correct bill. It’s a shame, because the food is good, but the customer service, the way they handled the mistake, and their respect for customers were very poor. A very disappointing experience, especially coming from a place we had recommended and to which we returned precisely because of the trust it had built with us previously.

Lia Godoy Alarcón

It's a comfortable place to sit on the terrace, hang out, and chat; it's not too noisy, and you can really feel the tranquility of the area. As for the food, some dishes are really delicious and others not so much. The best part is the events they host—great music and a pleasant atmosphere.

Helena Benot

The food was delicious. The portions were a bit small for my taste, but the quality was good. Plus, the entire staff is made up of immigrants, as a statement about the right we all have to migrate. They let you bring dogs inside, which really made my day.